Warranty & Guarantee

Warranty Policy

Our Commitment to Quality

At STORVIOBEE, we want every product you receive to meet the quality, craftsmanship, and presentation standards shown in our store.

Each item is carefully selected and inspected before shipment. If your product arrives damaged, defective, or develops a qualifying manufacturing issue within the applicable warranty period, our customer service team will work with you to provide an appropriate solution.

90-Day Limited Warranty

Most products purchased from STORVIOBEE are covered by a 90-day limited warranty, beginning on the date your order is delivered.

This warranty applies to eligible manufacturing defects or functional issues that occur during normal intended use.

Depending on the circumstances, available solutions may include:

• A replacement product
• A replacement component or accessory, when available
• Store credit
• A refund where appropriate
• Another suitable resolution based on the situation

The specific solution will depend on factors including:

• The nature of the issue
• Product availability
• Condition of the product
• Applicable policies
• Applicable consumer protection requirements

What Is Covered

Our limited warranty may cover qualifying issues such as:

Manufacturing Defects

Defects in materials, workmanship, or construction that affect the normal use, appearance, or intended function of the product.

Functional Issues

For eligible products, unexpected functional issues that occur during normal intended use may be covered.

Examples may include:

• Lighting products that fail to operate due to manufacturing issues
• Product components that do not function as intended
• Structural problems caused by manufacturing defects

Structural Defects

Problems with the product's construction or assembly that are not caused by accidental damage, misuse, excessive force, improper handling, or unsuitable use.

Products Damaged on Arrival

Items that arrive broken, damaged, defective, or unusable due to shipping or handling may be reviewed for an appropriate solution.

This may include products with:

• Damaged artistic structures
• Broken glass or ceramic elements
• Damaged decorative surfaces
• Missing functional components
• Other shipping-related issues

What Is Not Covered

The limited warranty does not cover damage, defects, or issues caused by:

• Accidental drops, impacts, collisions, or breakage
• Improper handling or installation
• Use outside the product's intended purpose
• Exposure to excessive moisture, heat, sunlight, chemicals, or unsuitable environments
• Normal wear and tear
• Cosmetic changes caused by regular use
• Unauthorized repairs, modifications, or alterations
• Damage caused by improper cleaning or maintenance
• Loss or theft
• Damage occurring after the applicable warranty period
• Damage caused by incorrect power sources or unsuitable accessories

Minor variations in color, texture, finish, shape, material appearance, or decorative details are generally not considered defects when they do not affect normal product use.

Examples may include natural differences in:

• Ceramic surfaces
• Glass textures
• Stone finishes
• Metal details
• Handcrafted decorative elements
• Artistic surface characteristics

These variations are considered part of the individual character of certain designs and materials.

Damaged or Defective Items

If your STORVIOBEE product arrives damaged, defective, or with missing components, please contact us as soon as possible after delivery.

To help us review your request efficiently, please provide:

• Your order number
• Your full name and email address
• A brief description of the issue
• Clear photos showing the problem
• A short video where applicable
• Photos of the packaging if the item was damaged during shipping

Please keep the original product and packaging until our customer service team has reviewed your request.

How to Make a Warranty Claim

To submit a warranty claim, contact our customer service team through the contact information listed on our website.

Please include:

• Order number
• Product name
• Description of the issue
• Supporting photographs or videos
• Any relevant product information

Our team will normally review your request and respond within 24-48 business hours.

Additional information may be requested if necessary to confirm the issue and determine the appropriate resolution.

Replacement Products

If a replacement is approved, we will make reasonable efforts to provide the same product.

If the original product is unavailable, we may offer:

• A comparable replacement product
• A replacement component or accessory where available
• Store credit
• Another appropriate solution

Replacement availability may vary depending on current inventory and product availability.

Refunds

Warranty approval does not automatically guarantee a cash refund.

Refund eligibility is determined according to:

• The nature of the issue
• The condition of the product
• Product availability
• Our applicable Return & Refund Policy
• Applicable consumer protection requirements

When a refund is approved, it will normally be issued to the original payment method.

Processing times may vary depending on your bank, card issuer, or payment provider.

Returns and Warranty Are Different

Our Return & Refund Policy applies when you wish to return an eligible purchase within the applicable return period.

Our Limited Warranty applies to qualifying manufacturing defects and product-related issues that occur during normal intended use.

Please review our Return & Refund Policy for complete information regarding:

• Return eligibility
• Refund procedures
• Return conditions
• Customer responsibilities

Shipping Damage

If your package appears damaged when delivered, we recommend taking photographs of the package before opening it.

If the product inside is damaged, please contact our customer service team and provide:

• Photos of the outer packaging
• Photos of the shipping label
• Photos of the damaged product
• Photos of any damaged internal protective packaging
• A short video where helpful

This information helps us review your request more efficiently and determine the appropriate next steps.

Product Care

To help maintain your STORVIOBEE products in good condition:

• Follow all included product care instructions
• Use products only for their intended purpose
• Handle artistic structures, decorative details, and functional components carefully
• Avoid unnecessary exposure to excessive moisture, heat, chemicals, or unsuitable environments
• Clean products using suitable materials and recommended methods
• Avoid excessive impact, pressure, bending, or force
• Store or display products in appropriate conditions when not in use

For lighting products:

• Use compatible power sources
• Follow installation instructions
• Do not modify electrical components
• Disconnect power before cleaning where applicable

Improper use, installation, maintenance, or handling may affect warranty eligibility.

Consumer Rights

This limited warranty is provided in addition to any rights you may have under applicable consumer protection laws.

Nothing in this policy is intended to exclude or restrict any rights that cannot legally be excluded or restricted.

Where mandatory consumer protection laws provide greater rights than this warranty policy, those legal rights will continue to apply.

Contact Us

If you have questions about a product, warranty coverage, an existing claim, or need assistance with a product-related issue, please contact our customer service team.

Brand:
STORVIOBEE

Website:
storviobee.com

Legal Entity:
Shenzhen Buqiu Network Technology Co., Ltd.

Registered Address:
Shenzhen Luohu District,
Huangbei Subdistrict,
Xin Xiu Community,
Yanhe North Road 1028,
Shenye Dongling 29H,
Shenzhen City, Guangdong Province, China

Unified Social Credit Code:
91440300MAEEFJ1F8G

Customer Support Email:
service@sivawnell.com

Customer Support Phone:
+86 15907857371

We aim to respond to customer inquiries within 24-48 business hours.

For warranty claims, please include your order number and supporting photographs or videos whenever possible.

For damaged artistic sculptures, designer vases, lighting products, or other delicate home decor items, please also include clear images of the product and packaging to help our team review your request.

Please do not send complete credit card information, CVV/security codes, account passwords, or other sensitive payment credentials by email.

storviobee.com is owned and operated by Shenzhen Buqiu Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.

We're Here to Help

At STORVIOBEE, we believe every home object should combine thoughtful design, quality materials, and lasting value.

From selecting an artistic sculpture for your space to enjoying a designer vase, ambient lighting piece, or decorative home object, our team is committed to supporting you throughout your experience.

If you have any questions regarding warranty coverage or product support, please contact us at:

service@sivawnell.com

Thank you for choosing STORVIOBEE.

STORVIOBEE - Modern Home Aesthetics. Artistic Details. Everyday Living.