Contact Us
Contact Us
Welcome to STORVIOBEE
We are committed to providing responsive and reliable customer support throughout your shopping experience.
Whether you need assistance with product information, product care, order status, shipping, returns, damaged or incorrect items, or general questions about our collection, our customer care team is here to assist you.
For questions regarding orders, delivery, products, returns, after-sales support, or business and wholesale opportunities, please contact us through the official channels below.
1. Customer Support by Email
Email: service@sivawnell.com
Our customer care team carefully reviews every inquiry and aims to provide a clear and helpful response within 24-48 business hours (1-2 business days).
For faster assistance with an existing purchase, please include your order number whenever possible.
For product-related questions, please include:
- Product name
- Order number, if applicable
- A brief description of your question or issue
- Clear photos, where relevant
- A short video if the issue relates to product condition, lighting function, installation, or structural details
Providing these details will help our team understand your request and provide a more efficient solution.
2. Customer Support Hours
Customer Support Email:
service@sivawnell.com
Customer Service Hours:
Monday-Friday
9:00 AM-6:00 PM Eastern Time (ET)
Messages received outside regular support hours will be reviewed during the next available business period.
Please note that response times may vary during holidays, promotional periods, or periods of unusually high inquiry volume.
3. Orders, Shipping & After-Sales Support
Our support team can assist with:
- Order status and tracking
- Shipping and delivery inquiries
- Product information
- Product care and usage guidance
- Damaged, defective, incorrect, or incomplete orders
- Returns and after-sales inquiries
- Product specifications and materials
- Business and wholesale partnership inquiries
To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order.
If your product arrives damaged, incorrect, or incomplete, please contact us as soon as possible and include clear photos of the product and packaging.
4. Product Support
STORVIOBEE offers a curated collection of modern home aesthetic products, including artistic sculptures, designer vases, ambient lighting, and decorative home objects.
If you need help with a product, our customer care team can assist with questions regarding:
- Product dimensions
- Materials and finishes
- Installation requirements
- Lighting functions and components
- Product care
- Included accessories
- Recommended use
- Product variations
- General product questions
Because product specifications vary between different designs, please include the product name when contacting us.
5. Business & Wholesale Inquiries
STORVIOBEE welcomes inquiries from retailers, distributors, commercial buyers, interior designers, home decor businesses, and other potential partners.
For wholesale, distribution, bulk purchasing, or other commercial opportunities, please contact:
service@sivawnell.com
Please include:
- Subject: Business Inquiry
- Subject: Wholesale Inquiry
If possible, please include your company name, market, expected order volume, and a brief description of your inquiry.
6. Corporate Information
Brand:
STORVIOBEE
Website:
storviobee.com
Legal Entity:
Shenzhen Buqiu Network Technology Co., Ltd.
Registered Address:
Shenzhen Luohu District,
Huangbei Subdistrict,
Xin Xiu Community,
Yanhe North Road 1028,
Shenye Dongling 29H,
Shenzhen City, Guangdong Province, China
Unified Social Credit Code:
91440300MAEEFJ1F8G
Phone:
+86 15907857371
Customer Support Email:
service@sivawnell.com
storviobee.com is owned and operated by Shenzhen Buqiu Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.
We're Here to Help
From discovering the right STORVIOBEE piece for your space to receiving and enjoying your order, our team is here to make your shopping experience clear, smooth, and reliable.
If you have any questions, simply contact us at:
service@sivawnell.com
Thank you for choosing STORVIOBEE.
STORVIOBEE - Modern Home Aesthetics. Artistic Details. Everyday Living.