Shipping Policy

Shipping Policy

At STORVIOBEE, we aim to provide a clear and reliable shipping experience from the moment your order is placed until it arrives at your door.

Our collection includes artistic sculptures, designer vases, ambient lighting, and modern home decorative pieces. Because some products may feature delicate materials, refined surfaces, artistic structures, or special packaging requirements, we take reasonable measures to help protect products during transportation.

Order Processing

Orders are typically processed within 1-3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding public holidays.

Order processing time is separate from carrier transit time.

During peak sales periods, holidays, unusually high order volumes, inventory verification, product preparation requirements, or other exceptional circumstances, processing may take slightly longer.

Certain STORVIOBEE products may require additional preparation before shipment, especially items involving:

  • Fragile decorative materials
  • Glass surfaces
  • Ceramic structures
  • Artistic sculptural forms
  • Lighting components
  • Special protective packaging

Once your order has been shipped, you will receive a shipping confirmation email containing available tracking information.

Estimated Delivery Time

The estimated delivery time is generally:

7-20 business days after shipment

This estimated delivery period does not include the 1-3 business days required for order processing.

Delivery times may vary depending on:

  • Shipping destination
  • Carrier availability
  • Customs inspections or clearance procedures
  • Public holidays
  • Weather conditions
  • Peak shipping periods
  • Remote delivery locations
  • Local delivery restrictions
  • Other circumstances outside our reasonable control

These delivery timeframes are estimates and do not constitute guaranteed delivery dates.

Shipping Methods and Costs

Available shipping methods and applicable shipping charges are displayed during checkout based on factors including:

  • Destination
  • Product type
  • Package size
  • Order contents
  • Available carrier services

Where promotional or free shipping options are available, eligibility will be clearly displayed during checkout before payment is completed.

Some larger, more delicate, or specially packaged STORVIOBEE products may require different shipping arrangements depending on destination and product characteristics.

Packaging of Fragile Products

Some STORVIOBEE products may include delicate design elements or refined materials such as:

  • Glass surfaces
  • Ceramic structures
  • Natural stone details
  • Metal finishes
  • Artistic sculptural components
  • Decorative surface textures
  • Lighting components

Where appropriate, these products are packaged using protective materials designed to help reduce movement, impact, and potential damage during transportation.

Please handle your package carefully upon delivery and inspect your order as soon as reasonably possible after opening.

We recommend keeping the original packaging materials until you have confirmed that your order has arrived in satisfactory condition.

Tracking Your Order

When tracking information becomes available, a shipping confirmation email containing your tracking number or tracking link will be sent to the email address provided during checkout.

Please allow some time for tracking information to become active after the shipping label has been created.

Depending on the carrier and destination, tracking information may update only when the package reaches specific transportation or delivery checkpoints.

If your tracking information appears inactive shortly after shipment, this does not necessarily indicate a problem with your order.

Delivery Delays

Although we work with reliable logistics providers to deliver orders as efficiently as possible, occasional delays may occur due to circumstances outside our reasonable control, including:

  • Carrier disruptions
  • Customs inspections or clearance procedures
  • Severe weather
  • Transportation interruptions
  • Public holidays
  • Peak shipping periods
  • Remote delivery locations
  • Local delivery restrictions
  • Unexpected logistics delays

If your order has not arrived within the estimated delivery period, please contact our customer support team.

We will review the available tracking information and shipping details to help determine the appropriate next steps.

Shipping Address Accuracy

Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout.

Please carefully review your:

  • Recipient name
  • Street address
  • Apartment or unit number
  • City
  • State or province
  • Postal or ZIP code
  • Country
  • Contact information

If you notice an error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to update shipping information before fulfillment begins, but we cannot guarantee that changes can be made once an order has entered processing or has already been shipped.

If an order is delayed, returned, or requires reshipment because of incomplete or incorrect delivery information provided by the customer, additional shipping charges may apply where permitted by applicable law.

International Orders

STORVIOBEE ships to selected international destinations where delivery services are available.

International shipments may be subject to additional procedures or charges, including:

  • Customs inspections
  • Import duties
  • Taxes
  • Brokerage fees
  • Clearance charges
  • Other fees imposed by local authorities or carriers

Unless otherwise stated during checkout, such charges are generally the responsibility of the recipient.

STORVIOBEE does not control customs processing times, inspections, or charges imposed by local governments, customs authorities, or delivery providers.

Damaged Products During Shipping

Because some STORVIOBEE products include delicate artistic structures, glass surfaces, ceramic materials, decorative finishes, lighting components, or other refined details, we recommend inspecting your order promptly after delivery.

If your product arrives damaged, broken, scratched, defective, or otherwise affected during transportation, please contact us as soon as reasonably possible.

To help us review your request, please provide:

  • Your order number
  • Clear photographs of the damaged product
  • Photographs of the inner packaging
  • Photographs of the outer shipping box
  • A photograph of the shipping label
  • A short video where helpful

Please do not discard the damaged product or packaging until our customer support team has reviewed the issue.

Depending on the circumstances and applicable policies, we may provide an appropriate resolution, such as:

  • Replacement
  • Refund
  • Another available remedy

Lost or Delayed Packages

If tracking information shows an unusual delay or your package cannot be located, please contact us so that we can review the available carrier information.

Where appropriate, we may assist with carrier inquiries or available resolution procedures.

Investigations and resolutions may depend on:

  • The individual carrier's policies
  • Available tracking information
  • Shipment circumstances
  • Destination requirements

Packages Marked as Delivered

If tracking information shows that your package has been delivered but you cannot locate it, we recommend checking:

  • Your mailbox or usual delivery area
  • Front, side, or rear entrances
  • Building reception or mailroom
  • Household members
  • Neighbors
  • Local delivery carrier information

If you are still unable to locate the package, please contact us.

We will review the available delivery information and assist where possible.

Split Shipments

In some cases, products from the same order may be shipped separately due to:

  • Inventory location
  • Product size
  • Delicate product packaging requirements
  • Warehouse availability
  • Fulfillment arrangements
  • Product preparation requirements

For example, an artistic sculpture, a glass vase, and a lighting product from the same order may be shipped in separate packages depending on packaging requirements and fulfillment conditions.

If your order is divided into multiple shipments, each package may have a separate tracking number and may arrive at different times.

You will not be charged additional shipping fees solely because we choose to split an order into multiple shipments.

Receiving Your Order

When receiving STORVIOBEE products, especially items with delicate materials or artistic details, we recommend:

  • Opening the package carefully
  • Avoiding sharp tools near the product
  • Removing protective packaging slowly
  • Handling glass, ceramic, sculptural, and decorative elements carefully
  • Inspecting the product before disposing of packaging materials
  • Placing the product on a clean and stable surface before use or display

If your product includes installation components, lighting accessories, or additional parts, please review the included product information before use.

Contact Us

If you have any questions regarding shipping, tracking, delivery, damaged shipments, or order-related concerns, please contact our customer support team:

Brand:
STORVIOBEE

Official Website:
storviobee.com

Legal Entity:
Shenzhen Buqiu Network Technology Co., Ltd.

Unified Social Credit Code:
91440300MAEEFJ1F8G

Registered Address:
Shenzhen Luohu District,
Huangbei Subdistrict,
Xin Xiu Community,
Yanhe North Road 1028,
Shenye Dongling 29H,
Shenzhen City, Guangdong Province, China

Customer Support Email:
service@sivawnell.com

Customer Support Phone:
+86 15907857371

storviobee.com is owned and operated by Shenzhen Buqiu Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.

When contacting us about an existing order, please include your order number and the email address used during checkout so that we can assist you more efficiently.

For damaged or delicate-product inquiries, including photographs of the product and packaging will help our team review the situation more quickly.

STORVIOBEE

Modern Home Aesthetics. Artistic Details. Everyday Living.