Return Policy

Return & Refund Policy

At STORVIOBEE, we aim to provide customers with a clear and straightforward return experience.

This Return & Refund Policy applies to eligible purchases made through storviobee.com.

1. 30-Day Return Window

Customers may request a return within 30 days after confirmed delivery of an eligible order.

Before returning any product, please contact our customer support team at:

service@sivawnell.com

Our team will review your request, confirm eligibility, and provide the applicable return instructions and return address.

Please do not send products back without contacting us first.

Returns sent without prior authorization or to an unauthorized address may experience delays or may not be processed.

2. Return Eligibility

Unless a product was received damaged, defective, incorrect, incomplete, or is otherwise eligible for a remedy under applicable law, returned products should generally be:

• Unused or in like-new condition
• Free from customer-caused damage
• Unaltered
• Returned with all original components
• Returned with included accessories
• Returned with installation parts where applicable
• Returned with product inserts or instructions where included
• Returned with original protective packaging where reasonably possible

Proof of purchase, such as an order number or order confirmation, may be required.

Because many STORVIOBEE products may include artistic structures, glass surfaces, ceramic materials, lighting components, decorative finishes, or other delicate design elements, returned products should be packaged carefully to prevent damage during return transportation.

We may inspect returned products before approving a refund.

3. Opened or Used Products

Opening a product does not automatically make it ineligible for return.

However, where permitted by applicable law, preference-based returns of opened or used products may be subject to inspection.

Returned products should not show signs of:

• Excessive use
• Misuse
• Customer-caused scratches, breakage, stains, or other damage
• Unauthorized repair
• Modification
• Missing accessories or components
• Damage caused by improper cleaning, storage, handling, or use

For products containing lighting components, installation elements, decorative structures, glass, ceramic, or other specialized materials, return eligibility may depend on the condition of the product and any product-specific return conditions disclosed before purchase.

Where a product has experienced a material loss in value due to customer handling beyond what was reasonably necessary to inspect or evaluate it, an appropriate deduction may apply where permitted by law.

4. Non-Returnable Items

Where permitted by applicable law, certain products may not be eligible for preference-based returns, including:

• Customized or personalized products
• Gift cards
• Products clearly marked as final sale
• Products damaged through misuse or improper handling
• Products modified or repaired without authorization
• Products missing significant components because of customer handling
• Products that cannot be returned due to applicable legal restrictions
• Other products expressly identified as non-returnable before purchase

Any product-specific return exclusions will be stated on the applicable product page or communicated before the return is approved.

Nothing in this section limits statutory consumer rights that cannot legally be excluded.

5. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your STORVIOBEE order promptly after delivery.

This is particularly important for products that may include:

• Artistic sculptures
• Glass decorative pieces
• Ceramic vases and vessels
• Ambient lighting products
• Decorative finishes
• Installation components
• Other delicate home design elements

If your order arrives:

• Broken
• Scratched
• Damaged
• Defective
• Missing accessories
• Missing components
• Incomplete
• Incorrect

Please contact us as soon as reasonably possible.

To help us review the issue, please provide:

• Your order number
• Product name
• Clear photographs of the product
• Photographs of the inner protective packaging
• Photographs of the outer shipping package
• A photograph of the shipping label where available
• A short video demonstrating the issue where relevant

For home decor products, a short video may be particularly helpful for issues involving:

• Lighting functions
• Structural damage
• Loose or detached components
• Installation-related issues
• Visible product defects

After reviewing the information, we will provide the appropriate next steps based on the circumstances, our applicable policies, and applicable consumer law.

6. Basic Product Checks Before Return

For certain functional issues, our customer support team may first provide reasonable product checks or troubleshooting guidance.

Depending on the product type, these checks may include:

• Confirming that lighting products are connected correctly
• Checking power sources and included accessories
• Reviewing installation instructions
• Confirming that detachable components are properly connected
• Checking whether protective packaging materials have been fully removed
• Reviewing product information or care instructions

For artistic sculptures, decorative objects, vases, or lighting products, we may request photographs or additional information to better understand the nature of the issue.

You are not required to continue using any product that appears damaged, broken, unsafe, or otherwise unsuitable for continued use.

7. Return Shipping Costs

For preference-based returns, including:

• Change of mind
• Incorrect size, color, style, or product selection by the customer
• No longer wanting the product
• Product not matching personal preferences
• Other reasons not caused by an error on our part

Customers are generally responsible for return shipping costs where permitted by applicable law.

If STORVIOBEE confirms that a product was:

• Damaged during delivery
• Defective
• Incorrectly supplied
• Incomplete
• Otherwise eligible for seller-paid return costs under applicable law

We will provide the appropriate return or resolution instructions.

Please do not independently purchase expensive return shipping services before receiving instructions from our customer support team.

8. Original Shipping Charges

Original shipping charges are generally non-refundable for preference-based returns unless:

• The return results from an error on our part
• The product was defective, damaged, or incorrectly supplied
• Applicable law requires reimbursement
• Otherwise expressly stated by STORVIOBEE

9. Return Address

Return addresses may vary depending on:

• Product type
• Fulfillment location
• Customer destination
• Warehouse location
• Logistics arrangements
• Nature of the return request

For this reason, please do not return products to our registered corporate address unless our customer support team specifically instructs you to do so.

The correct return address will be provided after your return request has been reviewed and approved.

10. Return Packaging

STORVIOBEE products may include artistic structures, glass elements, ceramic surfaces, lighting components, decorative finishes, installation parts, or other delicate design features.

Customers should package returned products carefully to reduce the risk of damage during return transportation.

Where reasonably possible, please include:

• The main product
• Included accessories
• Installation components where supplied
• Lighting accessories where included
• Product inserts or instructions
• Original protective materials
• Original product packaging
• Other items originally included with the order

Delicate home decor products should be securely protected against movement, impact, scratching, or breakage inside the package.

Customers are responsible for ensuring preference-based returns are adequately packaged for shipping.

11. Missing Accessories or Components

Where permitted by applicable law, a refund may be reduced if returned products are missing components originally supplied with the order.

Examples may include:

• Lighting accessories
• Installation hardware
• Supporting components
• Decorative attachments
• Included accessories
• Product instructions
• Protective packaging components

Any deduction will be based on the circumstances of the return and applicable law.

12. Return Inspection

Once a returned product is received, we may inspect it to confirm:

• Product identity
• Return eligibility
• Product condition
• Reason for return
• Included accessories
• Included components
• Condition of materials, finishes, structures, or functional parts

Approval of a return request does not necessarily mean a refund has been approved before the returned product has been received and inspected.

13. Refunds

If a return is approved after inspection, the refund will generally be issued to the original payment method.

Once STORVIOBEE issues the refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Processing times vary and are controlled by the relevant financial institution or payment provider.

14. Refund Deductions

Where permitted by applicable law, an appropriate deduction may be made for material loss in value resulting from:

• Missing accessories
• Missing components
• Excessive use
• Customer-caused scratches, breakage, stains, or damage
• Unauthorized modification
• Unauthorized repair
• Improper cleaning
• Improper handling
• Damage caused after delivery

Any deduction will be assessed based on the individual circumstances of the return and applicable law.

15. Exchanges

Exchange availability depends on current product availability and inventory.

Because STORVIOBEE products may be offered in different:

• Colors
• Sizes
• Materials
• Finishes
• Shapes
• Styles
• Product variations

The preferred replacement product may not always be available.

Where direct exchanges are unavailable, the most efficient option may be:

1. Request a return for the eligible original product.
2. Complete the approved return process.
3. Place a new order for the preferred product.

Please contact customer support before returning a product for exchange.

16. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

Email:
service@sivawnell.com

We will make reasonable efforts to assist before fulfillment begins.

However, we cannot guarantee cancellation once the order has entered:

• Processing
• Product preparation
• Picking or packing
• Protective packaging
• Fulfillment
• Shipping preparation
• Dispatch

If the order has already shipped, you may need to follow the applicable return procedure after delivery.

17. Refunds for Canceled Orders

If we successfully cancel an order after payment has already been processed, an appropriate refund will be issued to the original payment method or another method permitted by the applicable payment provider.

Your financial institution may require additional processing time before the refund appears in your account.

18. Refused or Unclaimed Deliveries

Refusing delivery does not automatically qualify an order for a full refund.

If a package is refused, unclaimed, or returned to the sender, please contact us so we can review:

• Shipment status
• Carrier charges
• Product condition
• Condition of delicate items
• Return eligibility
• Other relevant circumstances

Where permitted by applicable law, reasonable shipping or return costs may be deducted from a preference-based refund if such costs resulted from refusal or failure to accept an otherwise valid delivery.

19. International Returns

International returns may involve additional:

• Shipping costs
• Customs procedures
• Carrier requirements
• Documentation
• Transit time

Products containing delicate materials, artistic structures, glass, ceramic, lighting components, or decorative finishes may require additional protective packaging during international return transportation.

Please contact us before sending any international return.

We are not responsible for unnecessary customs charges or shipping expenses incurred because a return was sent without following the provided instructions, except where responsibility cannot lawfully be excluded.

20. Consumer Rights

This Return & Refund Policy supplements and does not replace consumer rights provided by applicable law.

Depending on your country, state, province, or region, you may have additional statutory rights relating to:

• Defective products
• Product conformity
• Damaged products
• Repairs
• Replacement products
• Returns
• Refunds
• Cancellation or withdrawal rights

Nothing in this policy is intended to waive or restrict rights that cannot legally be excluded.

Where mandatory consumer protection laws provide greater rights than this policy, those legal rights will continue to apply.

21. Contact Us

If you have questions regarding a return, refund, exchange, damaged product, defective product, or order cancellation, please contact us:

Brand:
STORVIOBEE

Website:
storviobee.com

Legal Entity:
Shenzhen Buqiu Network Technology Co., Ltd.

Registered Address:
Shenzhen Luohu District,
Huangbei Subdistrict,
Xin Xiu Community,
Yanhe North Road 1028,
Shenye Dongling 29H,
Shenzhen City, Guangdong Province, China

Unified Social Credit Code:
91440300MAEEFJ1F8G

Customer Support Email:
service@sivawnell.com

Phone:
+86 15907857371

For order-related inquiries, please include your order number and the email address used at checkout.

For damaged, defective, or incomplete products, please include clear photographs of the product and packaging to help our team review your request.

For products involving artistic structures, decorative surfaces, glass, ceramic materials, lighting components, or other delicate details, additional photos or videos may be requested to better understand the issue.

Please do not send complete credit card information, CVV/security codes, account passwords, or other sensitive payment credentials by email.

storviobee.com is owned and operated by Shenzhen Buqiu Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.

We're Here to Help

From selecting the right STORVIOBEE piece for your space to receiving and enjoying your order, our team is committed to providing a clear, reliable, and supportive shopping experience.

Whether you are purchasing an artistic sculpture, a designer vase, an ambient lighting piece, or a decorative home object, we are here to assist you throughout your journey.

If you have any questions, simply contact us at:

service@sivawnell.com

Thank you for choosing STORVIOBEE.

STORVIOBEE - Modern Home Aesthetics. Artistic Details. Everyday Living.