FAQ

Orders & Shipping Frequently Asked Questions

How do I place an order?

To place an order, select the STORVIOBEE product you would like to purchase, choose any available options, add the item to your cart, and follow the checkout instructions provided on our website.

Once your order has been successfully placed, an order confirmation email will be sent to the email address provided during checkout.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing it.

We will make reasonable efforts to assist before the order enters fulfillment.

However, once an order has entered processing, product preparation, packing, shipping, or dispatch stages, we cannot guarantee that changes or cancellations can still be made.

How do I track my order?

Once tracking information becomes available, we will send a shipping confirmation email to the email address provided during checkout.

Please note that tracking information may take some time to update after a shipping label has been created.

Carrier tracking frequency may vary depending on the shipping provider, destination, and transportation conditions.

When will my order arrive?

Delivery times depend on factors including:

• Your destination
• Carrier operations
• Customs processing where applicable
• Local delivery conditions
• Public holidays
• Other transportation factors

Order processing times and estimated delivery periods are described in our Shipping Policy.

All delivery timeframes are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

What should I do if my order arrives damaged, incorrect, or incomplete?

If your STORVIOBEE order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

To help us review the issue efficiently, please provide:

• Your order number
• Clear photos of the product
• Photos of the product packaging
• A photo of the shipping label where available
• A short video if the issue relates to lighting function, structural damage, or product condition

Our support team will review the information provided and advise you on the appropriate next steps.

Product Support

What types of products does STORVIOBEE offer?

STORVIOBEE offers a curated collection of modern home aesthetic products designed to bring artistic expression and refined details into everyday spaces.

Our collection may include:

• Artistic sculptures and decorative objects
• Designer vases and artistic vessels
• Ambient lighting products
• Modern lifestyle home decor pieces

Available products may change as new collections and designs are introduced.

Are STORVIOBEE products made with different materials and finishes?

Materials, finishes, decorative details, and construction methods may vary depending on each product design.

Because of manufacturing processes and material characteristics, slight differences in:

• Shape
• Texture
• Color
• Surface finish
• Decorative details
• Material appearance

may occur between individual products or production batches.

These minor variations are part of the natural characteristics of certain materials and artistic designs and do not necessarily indicate a defect.

Will the product look exactly like the photos?

We make reasonable efforts to display product colors, materials, proportions, and design details as accurately as possible.

However, the actual appearance may vary slightly due to:

• Screen and display settings
• Lighting conditions
• Photography environment
• Material characteristics
• Manufacturing processes
• Product batch variations

Please review the individual product page for product-specific information.

How should I care for STORVIOBEE products?

For most STORVIOBEE home decor products:

• Handle products carefully to avoid unnecessary impact
• Place decorative pieces on stable surfaces
• Clean gently with a soft, dry cloth when appropriate
• Avoid abrasive cleaning materials
• Avoid harsh chemicals unless specifically recommended
• Follow any product-specific care instructions provided

Different materials may require different care methods. Please refer to the individual product information before cleaning or maintaining your item.

How should I care for sculptures, decorative objects, and artistic pieces?

For products featuring sculptural forms, abstract designs, natural materials, metal finishes, stone textures, or decorative details:

• Handle delicate structures carefully
• Avoid dropping, striking, or applying excessive pressure
• Do not force moving or detachable components
• Keep surfaces away from harsh chemicals
• Store or display products in suitable environments
• Clean using appropriate materials for the product surface

Artistic pieces may include unique textures, handcrafted details, or natural material variations that contribute to their individual character.

How should I care for STORVIOBEE vases and decorative vessels?

For ceramic, glass, stone, and other decorative vessels:

• Handle carefully when moving or repositioning
• Avoid strong impacts and sudden temperature changes
• Place products on stable and suitable surfaces
• Clean according to the recommended material care method
• Avoid abrasive cleaners that may affect finishes

Some natural materials and artistic finishes may show slight differences in texture, color, or surface appearance. These characteristics are part of the design and do not necessarily indicate a defect.

How should I use and care for STORVIOBEE lighting products?

For ambient lighting products and decorative lights:

• Use only compatible power sources and accessories
• Follow the included installation instructions
• Avoid exposure to unsuitable moisture or extreme environments
• Disconnect power before cleaning where applicable
• Do not modify internal electrical components
• Stop using the product if electrical components appear damaged

Proper installation and usage help maintain product performance and safety.

What should I do if my product has a problem?

If your STORVIOBEE product develops an issue, please avoid attempting repairs or modifications yourself.

Please contact our customer support team and include:

• Your order number
• Product name
• Description of the issue
• Clear photos where relevant
• A short video demonstrating the problem where possible

This information helps our team review your request and provide a suitable solution more efficiently.

Can STORVIOBEE products be used outdoors?

Unless a product page specifically states that an item is designed for outdoor use, STORVIOBEE products are intended primarily for indoor environments.

Products should be protected from unnecessary exposure to:

• Rain
• Excessive moisture
• Extreme temperatures
• Prolonged direct sunlight
• Harsh chemicals

Please follow the product-specific instructions provided with each item.

Are product dimensions exact?

Product dimensions displayed on storviobee.com are provided as a useful reference for customers.

Small variations may occur due to:

• Manufacturing methods
• Measurement techniques
• Product construction
• Material characteristics
• Handcrafted or artistic processes

Please review the individual product page for detailed specifications, dimensions, materials, and product-specific information before purchasing.

Returns & Warranty

What is your return process?

Before returning any STORVIOBEE product, please review our Return & Refund Policy and contact our customer support team to obtain the appropriate return instructions.

Returns sent without prior authorization or without following the provided instructions may not be accepted.

Does STORVIOBEE offer a warranty?

Eligible STORVIOBEE products may be covered by a limited warranty against qualifying defects in materials, workmanship, or functional components during normal intended use.

The applicable warranty period, where offered, will be stated on the relevant product page, product documentation, or warranty information page.

For additional information, please review our Product Support & Warranty information.

What should I do if my product develops a problem?

If your STORVIOBEE product has an issue involving structural components, lighting functions, decorative details, materials, or other product features, please avoid forcing, modifying, or repairing the affected area yourself.

Please contact our customer support team:

service@sivawnell.com

Please include:

• Your order number
• Product name
• A description of the issue
• Clear photos where relevant
• A short video demonstrating the problem where possible

This will help our support team review your request more efficiently.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout.

Prices are displayed and processed in U.S. dollars (USD) unless otherwise stated during checkout.

Payment options may vary depending on:

• Your location
• Device used
• Order value
• Available payment services

Is my payment information secure?

Payments are processed through the payment methods and payment service providers displayed during checkout.

STORVIOBEE does not ask customers to send complete payment card information, security codes, or sensitive financial details through email or customer support messages.

For additional information, please review our Payment & Security Policy.

Product Information

Where can I find detailed product specifications?

Product-specific information is provided on each individual product page and may include:

• Dimensions
• Materials
• Colors and finishes
• Design details
• Installation requirements
• Lighting specifications where applicable
• Care instructions
• Recommended use

Because specifications vary between different designs, please review the relevant product page before purchasing.

Can colors look different in person?

Yes. Product colors may appear slightly different depending on:

• Screen settings
• Room lighting
• Photography conditions
• Material characteristics
• Surface finishes

We aim to represent every product as accurately as reasonably possible.

Do STORVIOBEE products have identical finishes and decorative details?

Not necessarily.

Products featuring:

• Natural materials
• Ceramic textures
• Glass surfaces
• Stone finishes
• Metal details
• Sculptural forms
• Artistic decorative elements

may show slight differences between individual pieces or production batches.

These minor variations are often part of the natural characteristics of the materials and design process and do not necessarily indicate a product defect.

Contact Us

If you have questions about your order, shipping, returns, product care, product specifications, warranty support, or product usage, please contact us at:

Email:
service@sivawnell.com

For order-related inquiries, please include your order number whenever possible.

For product support, including your product name and a short description of the issue will help us assist you more efficiently.

Corporate Information

Brand:
STORVIOBEE

Website:
storviobee.com

Legal Entity:
Shenzhen Buqiu Network Technology Co., Ltd.

Registered Address:
Shenzhen Luohu District,
Huangbei Subdistrict,
Xin Xiu Community,
Yanhe North Road 1028,
Shenye Dongling 29H,
Shenzhen City, Guangdong Province, China

Unified Social Credit Code:
91440300MAEEFJ1F8G

Customer Support Email:
service@sivawnell.com

Customer Support Phone:
+86 15907857371

storviobee.com is owned and operated by Shenzhen Buqiu Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.

We're Here to Help

From discovering the perfect STORVIOBEE piece for your home to receiving and enjoying your order, our team is committed to making your shopping experience clear, reliable, and enjoyable.

Whether you are selecting an artistic sculpture, a designer vase, an ambient lighting piece, or a decorative object for your space, we are here to provide support throughout your journey.

If you have any questions, simply contact us at:

service@sivawnell.com

Thank you for choosing STORVIOBEE.

STORVIOBEE - Modern Home Aesthetics. Artistic Details. Everyday Living.