Terms and Conditions

Terms and Conditions

These Terms and Conditions ("Terms") apply to purchases made through storviobee.com.

storviobee.com is operated by Shenzhen Buqiu Network Technology Co., Ltd.

By placing an order through our website, you acknowledge that you have read, understood, and agree that your purchase is subject to these Terms and any other applicable policies available on storviobee.com.

Scope of These Terms

These Terms apply to purchases of products offered through the STORVIOBEE online store.

Additional policies may also apply to your purchase, including:

  • Shipping Policy
  • Return & Refund Policy
  • Payment & Security Policy
  • Privacy Policy
  • Terms of Use
  • Product Support & Warranty information

Where applicable, these policies should be read together with these Terms and form part of the overall agreement between you and STORVIOBEE.

Product Information

We make reasonable efforts to present product descriptions, materials, dimensions, colors, finishes, photographs, functionality, pricing, and availability as accurately as possible.

STORVIOBEE products include modern home aesthetic pieces such as:

  • Artistic sculptures and decorative objects
  • Designer vases and artistic vessels
  • Ambient lighting products
  • Modern lifestyle and home decor pieces

However, the actual appearance of products may vary slightly due to factors including:

  • Screen or display settings
  • Lighting conditions
  • Photography environment
  • Manufacturing processes
  • Material characteristics
  • Surface finish variations
  • Handcrafted or artistic details
  • Product batch differences
  • Packaging or design updates

Products featuring sculptural forms, natural materials, ceramic surfaces, glass textures, stone finishes, metallic details, lighting effects, or artistic structures may show minor variations in shape, texture, color, surface appearance, or decorative details.

Such variations may be part of normal production processes and artistic characteristics and do not necessarily constitute a product defect.

We reserve the right to correct errors, update product information, revise availability, or modify website content where reasonably necessary.

If a material error affects an order that has already been placed, we may contact you regarding available options or cancel the affected item and issue an appropriate refund.

Product Requirements

Certain STORVIOBEE products may include or require specific:

  • Installation components
  • Lighting accessories
  • Power components
  • Mounting hardware
  • Supporting structures
  • Product-specific accessories

Customers are responsible for reviewing applicable product information before purchasing, installing, or using a product.

Product construction, materials, dimensions, finishes, and included components may vary between different products or versions.

Unless expressly stated otherwise, STORVIOBEE does not guarantee that every third-party accessory, replacement component, or external product will be compatible with our products.

Customers should review stated dimensions, materials, intended use, installation requirements, and care information before purchase.

Orders and Acceptance

After you submit an order, you may receive an automated order confirmation.

This confirmation acknowledges that we have received your order but does not necessarily represent final acceptance or confirmation that the order has been shipped.

STORVIOBEE reserves the right to refuse, limit, verify, or cancel an order where reasonably necessary, including circumstances involving:

  • Payment authorization failure
  • Suspected fraudulent activity
  • Unauthorized payment activity
  • Inventory limitations
  • Incorrect pricing or product information
  • Shipping restrictions
  • Duplicate or unusual orders
  • Suspected unauthorized resale
  • Abuse of promotions
  • Legal or regulatory restrictions
  • Other circumstances preventing reasonable fulfillment

If an order is canceled after payment has been successfully processed, an appropriate refund will be issued to the original payment method or another method permitted by the applicable payment provider.

Order Changes and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible:

service@sivawnell.com

We will make reasonable efforts to assist before fulfillment begins.

However, we cannot guarantee that changes or cancellations can be completed once an order has entered:

  • Processing
  • Product preparation
  • Picking or packing
  • Fulfillment
  • Shipping preparation
  • Dispatch

If an order has already been shipped, the applicable Return & Refund Policy may apply.

Prices

Product prices displayed on storviobee.com are processed in U.S. dollars (USD) unless otherwise stated during checkout.

Prices may vary depending on:

  • Product selection
  • Product size or variation
  • Material or finish
  • Design style
  • Quantity purchased
  • Destination
  • Promotional eligibility
  • Applicable taxes
  • Shipping charges

The final amount payable will be displayed during checkout before you complete your purchase.

We may update prices at any time for future purchases.

If an obvious pricing error, technical error, or incorrect product information occurs, we reserve the right to correct the error and, where appropriate, contact you before fulfillment or cancel the affected order.

Taxes and Other Charges

Applicable taxes, shipping charges, and other order-related fees will be displayed during checkout where required or supported.

International orders may also be subject to additional charges including:

  • Customs duties
  • Import taxes
  • Brokerage fees
  • Clearance charges
  • Other local government or carrier fees

Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.

Please review our Shipping Policy for additional information regarding delivery and related charges.

Payment

Available payment methods are displayed during checkout and may vary depending on:

  • Customer location
  • Device used
  • Order value
  • Available payment services

By submitting payment information, you represent that:

  • You are authorized to use the selected payment method
  • The information provided is accurate and complete
  • You authorize the applicable transaction amount to be processed

All transactions may be subject to authorization, verification, fraud prevention, and security checks.

For additional information, please review our Payment & Security Policy.

Promotions and Offers

STORVIOBEE may periodically offer:

  • Promotional pricing
  • Discount codes
  • Product bundles
  • Limited-time offers
  • Free or reduced shipping promotions
  • Other promotional benefits

Promotions may be subject to additional conditions, including:

  • Start and end dates
  • Minimum purchase requirements
  • Product exclusions
  • Geographic restrictions
  • Quantity limitations
  • Customer eligibility requirements
  • Usage restrictions

Unless otherwise stated, promotional offers may not be combined with other discounts or promotions.

Discounts generally cannot be applied retroactively to completed orders.

We reserve the right to modify, suspend, or discontinue promotional offers where permitted by applicable law.

Shipping and Delivery

Shipping methods, estimated delivery times, tracking availability, shipping charges, and related delivery information are governed by our Shipping Policy.

Any delivery date or timeframe provided is an estimate unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

  • Carrier operations
  • Customs processing
  • Weather conditions
  • Transportation disruptions
  • Public holidays
  • Remote delivery locations
  • Local delivery conditions

Customers are responsible for providing complete and accurate shipping information during checkout.

Some STORVIOBEE products may include delicate artistic structures, ceramic surfaces, glass materials, stone finishes, lighting components, decorative elements, or other refined design details.

We take reasonable measures to package products appropriately for transportation, but customers should inspect their order promptly after delivery.

Returns and Refunds

Returns, refunds, exchanges, damaged products, incorrect orders, and related procedures are governed by our Return & Refund Policy.

Please contact us before returning any product so that our customer support team can review your request and provide the applicable return instructions.

Nothing in our return procedures is intended to limit consumer rights that cannot legally be excluded.

Damaged, Defective, or Incorrect Products

If your STORVIOBEE product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible.

This is especially important for products containing:

  • Artistic sculptural structures
  • Glass or ceramic elements
  • Lighting components
  • Decorative finishes
  • Stone or metallic details
  • Other delicate design features

To review your request, we may ask for:

  • Your order number
  • Clear photographs of the product
  • Photographs of the outer and inner packaging
  • A photograph of the shipping label
  • A short video demonstrating the issue where relevant

Please retain the product and original packaging until our customer service team has reviewed your request.

Depending on the circumstances and applicable law, available remedies may include:

  • Replacement
  • Refund
  • Repair where applicable
  • Another appropriate resolution

Product Use and Care

Products purchased from STORVIOBEE should be used only for their intended purpose and in accordance with applicable:

  • Product instructions
  • Specifications
  • Installation guidance
  • Care information
  • Product warnings
  • Product-specific recommendations

Artistic Sculptures and Decorative Objects

For artistic sculptures, decorative objects, and display pieces:

  • Handle products carefully to avoid unnecessary impact or damage
  • Place products on stable surfaces suitable for their size and weight
  • Avoid excessive pressure, bending, or force on decorative structures
  • Clean surfaces using appropriate soft materials
  • Avoid abrasive cleaners or harsh chemicals unless specifically recommended
  • Protect finishes, textures, and artistic details from unnecessary wear

Designer Vases and Artistic Vessels

For ceramic, glass, stone, and other decorative vessels:

  • Handle carefully when moving or repositioning products
  • Avoid strong impacts or sudden temperature changes
  • Use suitable surfaces to prevent scratches or instability
  • Clean with appropriate methods based on the material
  • Avoid harsh chemicals that may affect finishes or surfaces
  • Follow product-specific care instructions where provided

Ambient Lighting and Lifestyle Products

For lighting products and items containing electronic components:

  • Use only compatible power sources and accessories
  • Follow included installation and safety instructions
  • Avoid exposure to unsuitable moisture or environmental conditions
  • Disconnect power before cleaning where applicable
  • Do not modify internal electrical components
  • Stop using the product if any electrical component appears damaged

Improper installation, misuse, unauthorized modification, or unsuitable use may affect product performance and warranty eligibility.

Indoor and Outdoor Use

Unless a product page expressly states that an item is designed for outdoor use, STORVIOBEE products are intended primarily for indoor environments.

Products should be protected from unnecessary exposure to:

  • Rain
  • Excessive moisture
  • Extreme temperatures
  • Prolonged direct sunlight
  • Harsh chemicals or cleaning products
  • Unsuitable environmental conditions

Any outdoor-use, water-resistant, or similar product statement applies only where specifically stated for the individual product.

Product Dimensions and Natural Variations

Measurements displayed on storviobee.com are provided as a useful product reference.

Minor variations may occur due to:

  • Manufacturing methods
  • Measurement techniques
  • Product construction
  • Material characteristics
  • Handcrafted or artistic processes
  • Product batch variations

Products featuring natural materials, ceramic textures, glass surfaces, stone finishes, metallic details, sculptural forms, or artistic elements may not be completely identical from piece to piece.

These variations are considered part of the character and individuality of certain designs and do not necessarily indicate a defect.

Product Warranty

Certain STORVIOBEE products may be covered by a limited warranty where specifically stated.

Where applicable, warranty coverage, duration, exclusions, and claim procedures will be described on the relevant product page, product documentation, or Product Support & Warranty page.

Warranty coverage is separate from statutory consumer rights.

Nothing in our warranty terms limits rights that cannot lawfully be excluded under applicable consumer protection laws.

Personal Use

Products offered through storviobee.com are intended primarily for lawful personal, home, decorative, lifestyle, or gifting purposes unless otherwise expressly agreed by us in writing.

Unauthorized commercial resale, bulk purchasing for resale, or other commercial use may be restricted where reasonably necessary to protect our customers, business operations, and product distribution.

Prohibited Activity

You may not use storviobee.com, our purchasing systems, or related services for:

  • Fraudulent transactions
  • Unauthorized payment activity
  • Abuse of discounts or promotional offers
  • Manipulation of checkout systems
  • Misuse of return or refund procedures
  • Unauthorized resale where restricted
  • Interference with website security or operation
  • Unauthorized access to website systems or data
  • Other unlawful, deceptive, or abusive activity

We may take reasonable steps to protect our customers, website, business operations, and payment systems where suspicious or prohibited activity is identified.

Intellectual Property

Unless otherwise stated, website content including:

  • STORVIOBEE branding
  • Logos
  • Product descriptions
  • Images
  • Graphics
  • Videos
  • Website layouts
  • Design elements
  • Original written content

is owned by, licensed to, or otherwise used with authorization by STORVIOBEE, Shenzhen Buqiu Network Technology Co., Ltd., or the applicable rights holder.

Website content may not be reproduced, distributed, modified, commercially exploited, copied, or otherwise used without appropriate authorization except where permitted by applicable law.

Third-Party Services

STORVIOBEE may rely on third-party service providers to support:

  • Ecommerce infrastructure
  • Payment processing
  • Order fulfillment
  • Shipping and logistics
  • Customer support
  • Analytics
  • Advertising and attribution
  • Fraud prevention
  • Website security
  • Technology services

Third-party services may operate under their own terms, privacy policies, and service conditions.

STORVIOBEE does not operate, control, or assume responsibility for independent third-party services that we do not manage.

Electronic Communications

By placing an order, creating an account, or contacting us electronically, you agree that we may communicate with you electronically where appropriate.

These communications may include:

  • Order confirmations
  • Payment notifications
  • Shipping updates
  • Tracking information
  • Customer support responses
  • Return or refund communications
  • Security notices
  • Important service-related information

Marketing communications are handled separately and may be subject to applicable consent requirements and unsubscribe options.

Privacy

Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy.

Where applicable, additional privacy controls may be available through our Cookie Preferences or privacy-choice tools.

Disclaimer

To the fullest extent permitted by applicable law, storviobee.com and related website services are provided on an "as is" and "as available" basis.

We do not guarantee uninterrupted website availability or that every technical issue will be corrected immediately.

Product photographs and descriptions are intended to represent products as accurately as reasonably possible, but minor variations may occur as described in these Terms.

Product-specific warranties, where applicable, are governed by the applicable warranty terms.

Nothing in these Terms excludes any warranty, consumer right, guarantee, or remedy that cannot legally be excluded.

Limitation of Liability

To the fullest extent permitted by applicable law, STORVIOBEE and Shenzhen Buqiu Network Technology Co., Ltd. will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to:

  • A purchase or transaction
  • An order placed through storviobee.com
  • Use or inability to use our website
  • A product purchased from our store
  • Website interruptions or technical issues
  • Third-party services or providers

This limitation applies only to the extent such liability may lawfully be limited under applicable laws.

Nothing in these Terms is intended to exclude, restrict, or limit:

  • Liability that cannot legally be excluded
  • Mandatory consumer rights
  • Remedies available under applicable consumer protection laws

Consumer Rights

Depending on your country, state, province, or region, you may have statutory consumer rights relating to:

  • Product conformity
  • Defective products
  • Repairs
  • Replacement products
  • Returns
  • Refunds
  • Cancellation rights

Nothing in these Terms is intended to waive, restrict, or remove rights that cannot legally be waived.

Where mandatory consumer protection laws provide greater rights than these Terms, those legal rights will continue to apply.

Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by applicable law.

The invalid or unenforceable provision will be interpreted or adjusted only to the minimum extent necessary to make it legally effective where permitted.

Changes to These Terms

We may update these Terms periodically to reflect changes in:

  • Business operations
  • Products or collections
  • Website functionality
  • Store policies
  • Technology systems
  • Legal requirements
  • Regulatory requirements

The updated version will be posted on this page.

The version of these Terms in effect when an order is placed will generally govern that transaction unless applicable law requires otherwise.

Contact Us

If you have questions regarding these Terms and Conditions, an order, a STORVIOBEE product, or our store policies, please contact us:

Brand:
STORVIOBEE

Website:
storviobee.com

Legal Entity:
Shenzhen Buqiu Network Technology Co., Ltd.

Registered Address:
Shenzhen Luohu District,
Huangbei Subdistrict,
Xin Xiu Community,
Yanhe North Road 1028,
Shenye Dongling 29H,
Shenzhen City, Guangdong Province, China

Unified Social Credit Code:
91440300MAEEFJ1F8G

Customer Support Email:
service@sivawnell.com

Customer Support Phone:
+86 15907857371

storviobee.com is owned and operated by Shenzhen Buqiu Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.

For any questions regarding your order, product information, store policies, or customer support, please contact us through the official channels above.

STORVIOBEE

Modern Home Aesthetics. Artistic Details. Everyday Living.